Hoplance projects: IVR Development Genesys

Project details

IVR Development Genesys

Company: Vivo SA.

Period:

Duration: 3.7 years (full-time equivalent)

C# Language

Java

Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.

About me

Paulo

Jundiai

Genesys GVP Specialist

My skills

CSS3

JavaScript

Objective-C

MySQL

HTML5

C# Language

Visual Basic

Linux

Arduino

Asterisk

VoiceXML (VXML)

Java Enterprise Edition (JEE)

Internet of Things (IoT)

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All Paulo's projects

IVR Development Genesys (click to see)
(16 weeks FTE)
Client: Movistar Colombia
Industry: Telecommunications
- IVR
- ASP.NET
- C# Language
Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.

IVR Development Genesys (click to see)
(3.7 years FTE)
Client: Vivo SA.
Industry: Telecommunications
- C# Language
- IVR
- Java
Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.

IVR Development Genesys (click to see)
(24 weeks FTE)
Client: Itau Bank
Industry: Banking
- IVR
- C# Language
- JavaScript
Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.

Migrations IVR Platform Vivo Brasil (click to see)
2009 - 2010 (1.3 years FTE)
Client: Vivo
Industry: Telecommunications
- C# Language
- IVR
- Java Enterprise Edition (JEE)
- JavaScript
- SQL
Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.

Migration IVR Platform to Genesys GVP (click to see)
2008 - 2009 (1.3 years FTE)
Client: Santander Bank
Industry: Banking
- IVR
- JavaScript
- SQL
- Visual Basic
Development of IVR applications of customer services, promotions and Cadastre Prepaid.
Migration of Avaya and Convergys platforms for Genesys 7.6 solution.
Migration of Genesys platform from version 7.6 to 8.1.
Management and leadership of the technics of the development team.